Experienced Senior Executive with a background in General Manager/Business Unit Leader roles with extensive experience in Operations, Information Technology, Sales, Business Development, Product Management, Development and Marketing. Deep background in technology, with focus on SaaS/Cloud solutions; telecommunication services (audio, web, video and IP services), BPO (inbound, outbound, and automated service), and ITO (outsourced data center, application and processes). Played leadership roles in North America, EMEA and APAC.
Mike has been a successful leader in multiple industries and verticals. He has built multiple growth BPO businesses with one that grew from $15M in revenue to $232M in 4 years that generated 2x+ the profitability of industry averages.
As a senior leader at InterCall, Mike played a key role in the growth of the business from $650M in revenue to $1.3B. Providing global leadership and support of Operations, Product, Product Development, Infrastructure, and BackOffice during most of his tenure. Mike also had accountability for the full P&L in EMEA and APAC for 3 years driving 26% CAGR from a base $89M. He also drastically cut costs of over $42M annually while increasing NPS scores to over 50% in operational and infrastructure roles.
Over the last 4 years where he owned the full P&L, Mike built a digital media (audio, web, video IP based webcasting) business through acquisition, partnering agreements, product development as well as the go-to-market, marketing capabilities, and operational competencies (NPS over 65%) to enable a business that is on track to drive ~ 20% growth in 2016 with similar planned growth in 2017. Growth has enabled an outstanding level of profitability with EBITDA of over 31% with projected growth in 2017 to 36% in the digital media business.