Supporting Agencies and Businesses to Maintain Continuity, Health and Safety

 

 

ARGO sees the need and have the technology and human resources to quickly and effectively reach cases and contacts for successful advisement, isolation and quarantine. With both turnkey and custom solutions, we have the ability to scale and support the time requirements related to expanding contact rates that can vary daily. Time is of the essence to maximize reach and engage regional, state and municipal agency action plans.

Contact Tracing; Covid-19

Turnkey & Custom Solutions to Drive Performance

 

 

Cloud Contact Center & WAH Agents to support in and outbound contacts utilizing state-of-the art processes, compliant scripting and empathetic but compelling engagements to drive results. Inbound, outbound, SMS, chat and IVR – all available to align to your use cases. Work At Home agents and web tools to support crisis management and business continuity plans. All easily integrated to support effective contact management and reporting.

Case Management/Scheduling to support real time management of cases and contacts. From this database and the feed into the above, we drive multi-channel connections within the CDC guidelines to optimize connection and support of isolation and quarantine standards.

Geo mapping of cases to enable tighter contact tracing steps to reduce infection rates.

Self-management tools and processes to enable agencies and businesses to manage employees re-entering the workplace.

Back To Work Programs that provide secure access with automated temperature checks only to employees, staff and support that meet key criteria for safe entry and egress.

 

Business Continuity: Fast, Actionable Options In Times Of Need


We all see COVID-19 announcements in the midst of handling our own professional actions necessary to keep business running.  The question is are you reacting urgently with tactics and limited resources, or can you add nimble, capable partnerships to help you more strategically meet the needs of customers, distributors, partners and employees?

ARGO can helpARGO Contact Centers has ready, turnkey solutions to help our clients with fast action, technology and people resources to assist with business continuity and disaster recovery (BC/DR). With many offices, institutions and contact centers shut down by government and best practice mandates, ARGO can leverage our omnichannel, intelligent platforms and virtual agent capabilities with your training, brand and guidelines to strategically and immediately supplement your operations.

We have helped Commercial Retailers, Telecoms, Healthcare and Governmental Agencies with a series of programs that leverage our platforms, automation technologies and live agent capabilities. We can deploy quickly; in recent cases we have contracted, trained and operationalized service over a single weekend. However, more than speed to support, we offer thoughtful, ongoing collaboration to improve your operations – often with better outcomes.

Partnership in times of need. If you are struggling with limited resources and strategies to restore, maintain or extend new service at this time the ARGO team may be able to help. We offer a partnership of trustworthy, innovative and ready capabilities to supplement your operations. Contact us today to explore your options for superior results.

Read More >

Ready to Solve Your CX Challenges?

Growth, Retention, NPS or CSAT, Cost Reduction, New Markets, Omnichannel— whatever your current challenge, we are here to help you and your customers win.

Core
Services

  • Business Continuity & Disaster Relief
  • Work At Home Virtual Agents
  • Global Reach & Geographies
  • Inbound & Outbound Acquisition & Sales
  • Direct Response
  • Inbound Lead Generation, Pre-Qualification, & Appointment Setting
  • Total Lifetime Value Programs
  • Customer Care, Accounts & Billing Support
  • Product & Technical Support
  • Loyalty & Retention
  • Back Office Services & Process Improvement
  • Customer Analytics, CSAT & NPS Improvement
  • Multi-lingual & Omnichannel Support

Omnichannel
Capabilities

  • Cloud & Visual IVR
  • Inbound & Outbound Voice
  • Email, Chat, Video, & SMS/MMS Support
  • Social Media Monitoring & Response
  • Managed Network & Infrastructure Services
  • AI and RPA Innovation Services

Verticals Served

Healthcare

X

Healthcare

ARGO’s HIPAA compliant Healthcare team can provide the added contact center staff, expertise and technology to help Payers, Providers, Telehealth and Specialty organizations to improve Patient & Member Services with lower costs and omnichannel innovation. Set a discovery call with us today.

Banking, Financial Services, & Insurance

X

Banking, Financial Services, & Insurance

ARGO helps Banks, Financial Services & Insurance organizations to improve their customer experience and back office operations throughout the customer lifecycle. The ARGO team delivers lower costs to serve while enhancing NPS/CSAT and revenues. Contact us to learn more.

E-commerce & Retail

X

E-commerce & Retail

The Retail & Consumer Products group at ARGO offers deep experience in consumer sales, care and product support – ARGO leadership has helped many of the world’s most coveted Retail and CPG brands to notably improve their customer experience, while enhancing revenues, brand perception and loyalty. Get in touch today!

Non Profit

X

Non Profit

Argo helps nonprofit organizations to meet their seasonal and lifecycle fundraising and sponsorship needs. We manage omnichannel donor engagement across inbound, outbound, email, chat, website and social to improve donor acquisition, cultivation and retention, lead generation and other related donor services. Let us help with your donor engagement.

Telecom & Media

X

Telecom & Media

ARGO offers a leadership team with over twenty years of global Telecommunications expertise. Across ILEC,CLEC, Cable, Satellite, Mobile and Content and Media services – the ARGO team continues to pioneer innovation and excellence in sales, customer experience, tech support and back office functions. The ARGO team can help you drive greater efficiency, higher NPS/CSAT and maximize revenues. Connect with us today!

Direct Response

X

Direct Response

ARGO has been managing DR customer sales and service contacts for nearly two decades, earning great reviews from our clients and their customers. ARGO’s DR specialists can help both national brands and start-up operations with paths to growth, innovation, greater revenues and happy, loyal, repeat customers. Discover more with us here.

Travel & Logistics

X

Travel & Logistics

From booking travel reservations to loyalty programs or facilitating supply chain logistics or escalations, ARGO provides premier quality service for guests, customers, suppliers or distributors of our clients’ operations. We can collaborate with you to elevate results – all while your customers know how, when and where they want to engage. Find out more here.

The Argo Difference

Leadership

A Leadership Team that has designed, implemented, and managed sales and service solutions for global enterprises, national brands and start-ups with equal success.

Experience

The depth of experience to craft, deploy and enhance customer experience and back office programs that deliver results

Business Approach

Customized, boutique treatment of each client with proven business practices that supports their business goals

Our Values

We treat each other, our clients and their customers with compassion, genuine care and high ethics in every interaction; These values define us and the Argo Difference.

Innovation

Beyond the buzz of AI, bots and analytics, Argo employs the best of technology that elevates the more important human touch for improved customer experience.

Transparency

A promise and construct of open transparency and active communication throughout our business relationship

Argo Philosophy

Exceptional customer experiences are the only sustainable platform for competitive differentiation

-Kerry Bodine, author, speaker, customer experience thought leader.

Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.

-Steve Jobs, former CEO of Apple

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

-Richard Branson, founder Virgin Group

EXECUTIVE TEAM

Argo’s Executive Team brings both deep industry experience – BPO and Client Side – and meaningful innovations that drive immediate and long-term results. Their expertise offers consultative best practices, and our client-collaborative approaches inspire the best of our clients’ brands for better customer engagements.

  • Mike Nessler CEO
    X

    Mike NesslerCEO

    Experienced Senior Executive with a background in General Manager/Business Unit Leader roles with extensive experience in Operations, Information Technology, Sales, Business Development, Product Management, Development and Marketing. Deep background in technology, with focus on SaaS/Cloud solutions; telecommunication services (audio, web, video and IP services), BPO (inbound, outbound, and automated service), and ITO (outsourced data center, application and processes). Played leadership roles in North America, EMEA and APAC.

    Mike has been a successful leader in multiple industries and verticals. He has built multiple growth BPO businesses with one that grew from $15M in revenue to $232M in 4 years that generated 2x+ the profitability of industry averages.

    As a senior leader at InterCall, Mike played a key role in the growth of the business from $650M in revenue to $1.3B. Providing global leadership and support of Operations, Product, Product Development, Infrastructure, and BackOffice during most of his tenure. Mike also had accountability for the full P&L in EMEA and APAC for 3 years driving 26% CAGR from a base $89M. He also drastically cut costs of over $42M annually while increasing NPS scores to over 50% in operational and infrastructure roles.

    Over the last 4 years where he owned the full P&L, Mike built a digital media (audio, web, video IP based webcasting) business through acquisition, partnering agreements, product development as well as the go-to-market, marketing capabilities, and operational competencies (NPS over 65%) to enable a business that is on track to drive ~ 20% growth in 2016 with similar planned growth in 2017. Growth has enabled an outstanding level of profitability with EBITDA of over 31% with projected growth in 2017 to 36% in the digital media business.

  • Lou Jablonski President
    X

    Lou JablonskiPresident

    Lou Jablonski is a senior independent advisor on the outsourced services industry, and currently is President at LJJ Associates. Lou provides one-on-one coaching and consultative services to executives in need of an honest view on effective Board interaction, personal development, strategic direction, and performance assessment. Lou has also been called upon as an expert witness in the services industry.

    Previously, he was CEO at Conduit (formerly kgb Wholesale, 2009 – 2012), the world’s largest independent provider of directory assistance and outsourced contact center services operating in the US, Great Britain, Ireland, Europe, and the Philippines. Lou has held senior executive positions with Stream Global Services, Teletech Holdings, Convergys, and AT&T, where he spent over 25 years. Lou’s focus is on strategic business direction, effective client management, and business growth/profitability. He has engineered major turnarounds, and architected corporate alliances, including the purchase and sale of businesses ranging in size from $15 million to $750 million.

    Additionally, Lou Jablonski has become a knowledgeable and active player in the not-for profit space. He has served on the Board of Directors of National Industries for the Blind (Alexandria, VA) since 2010, including serving as Chairman of the Board. Further, Lou is a member of the Board of Advisors of the National Kidney Foundation of Greater New York. As a result of his service to these organizations, and others, Lou is often sought for his counsel and assistance in hiring executive talent, developing strategic plans, and identifying candidates for Board service.

  • Phil Wilson COO, Executive Vice President
    X

    Phil WilsonCOO, Executive Vice President

    Phil is a senior leader in operations with a strong background in finance. He has extensive experience enhancing the value of financial results, customer satisfaction and employee engagement across the enterprise. He has led large complex customer management servicing solutions, delivering revenue/cost improvements and customer experience excellence. Phil’s prior experience includes leadership positions at West Corporation, Convergys and AT&T. He received his BS degree in business from Virginia Tech and an MBA from the University of North Florida.

  • Leisa Chastain VP Human Resources, SPHR
    X

    Leisa ChastainVP Human Resources, SPHR

    Leisa is the Vice President of Human Resources for the ITC Capital Partner’s portfolio of companies. Mrs. Chastain is responsible for directing a strategic leadership team in the areas of performance management, training and organizational development, compliance and diversity, employment and recruitment, and benefits administration, plus numerous mergers and acquisitions.

    Leisa has over 20 years of experience encompassing several start-up and continuing phase companies in both the public and private sectors. She has held leadership roles with total accountability for all HR functions through strategy and implementation of core competencies within Human Resources to include affirmative action, employee relations, recruitment and retention, leadership development, compensation, and payroll. Mrs. Chastain has vast experience in development and implementation of Affirmative Action Plans for multiple locations and is a certified instructor for Development Dimensions International with additional studies in Labor and Employment Relations.

    Prior to joining ITC Capital Partners, Leisa was Vice President of Human Resources of Synapse Wireless, an M2M technology services company, and previously Director of Human Resources for Knology, Inc., a publicly held broadband services company.

  • MICHAEL ROY SVP Business Development
    X

    MICHAEL ROYSVP Business Development

    Michael has been building relationships and developing new business solutions with BPO clients for over 18 years. Mike’s experience brings a deep knowledge of partnered contact center and back office solutions from his years with AT&T, Convergys, StarTek and others global firms, supporting industry leaders in Cable/Satellite/Telecommunications, Banking & Financial Services, eCommerce & Retail, Travel & Logistics, Technology and Healthcare. Mike earned his Bachelor of Science from the University of Florida, and graduate degree in International Commerce and Law from the American University of Paris, France.

How Can Argo Help You?