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Supporting Agencies and Businesses to Maintain Continuity, Health and Safety
ARGO sees the need and has the technology and human resources to quickly and effectively reach cases and contacts for successful advisement, isolation and quarantine. With both turnkey and custom solutions, we have the ability to scale and support the time requirements related to expanding contact rates that can vary daily. Time is of the essence to maximize reach and engage regional, state and municipal agency action plans.
Turnkey & Custom Solutions to Drive Performance
• Cloud Contact Center & WAH Agents to support in and outbound contacts utilizing state-of-the art processes, compliant scripting and empathetic but compelling engagements to drive results. Inbound, outbound, SMS, chat and IVR – all available to align to your use cases. Work At Home agents and web tools to support crisis management and business continuity plans. All easily integrated to support effective contact management and reporting.
• Case Management/Scheduling to support real time management of cases and contacts. From this database and the feed into the above, we drive multi-channel connections within the CDC guidelines to optimize connection and support of isolation and quarantine standards.
• Geo mapping of cases to enable tighter contact tracing steps to reduce infection rates.
• Self-management tools and processes to enable agencies and businesses to manage employees re-entering the workplace.
• Back To Work Programs that provide secure access with automated temperature checks only to employees, staff and support that meet key criteria for safe entry and egress.
Business Continuity: Fast, Actionable Options In Times Of Need
We all see COVID-19 announcements in the midst of handling our own professional actions necessary to keep business running. The question is are you reacting urgently with tactics and limited resources, or can you add nimble, capable partnerships to help you more strategically meet the needs of customers, distributors, partners and employees?
ARGO can help. ARGO Contact Centers has ready, turnkey solutions to help our clients with fast action, technology and people resources to assist with business continuity and disaster recovery (BC/DR). With many offices, institutions and contact centers shut down by government and best practice mandates, ARGO can leverage our omnichannel, intelligent platforms and virtual agent capabilities with your training, brand and guidelines to strategically and immediately supplement your operations.
We have helped Commercial Retailers, Telecoms, Healthcare and Governmental Agencies with a series of programs that leverage our platforms, automation technologies and live agent capabilities. We can deploy quickly; in recent cases we have contracted, trained and operationalized service over a single weekend. However, more than speed to support, we offer thoughtful, ongoing collaboration to improve your operations – often with better outcomes.
Partnership in times of need. If you are struggling with limited resources and strategies to restore, maintain or extend new service at this time the ARGO team may be able to help. We offer a partnership of trustworthy, innovative and ready capabilities to supplement your operations. Contact us today to explore your options for superior results.Read More >