Your Success is Our Greatest Accomplishment

The ARGO Story

A Billion Dollar-Backed Boutique Partner for Your Business ARGO is a unique provider of outsourced contact center and back-office services that delivers custom customer engagement in partnership with our clients. In 2017, ARGO was acquired by ITC Capital Partners, a multi-billion dollar privately-held equity firm with a 100+ year history of developing growth companies with high values, strong business practices and innovation. Coincident with the acquisition, ARGO augmented its management team with experienced veterans who have held executive positions with global industry leaders, as both service providers and buyers of outsourced services. This significant shift in management, together with several other attributes, constitutes the ARGO difference.

Executive Team

ARGO’s Executive Team brings both deep industry experience – BPO and Client Side – and meaningful innovations that drive immediate and long-term results. Their expertise offers consultative best practices, and our client-collaborative approaches inspire the best of our clients’ brands for better customer engagements.

Phil Wilson

Phil Wilson


Michael Roy

Michael Roy

Chief Revenue Officer

Leadership Team

ARGO’s dynamic Leadership Team drive everything from initial client engagement to custom solution design, innovative technology and well managed operations for long-term, successful relationships.

Collaboration, expertise, continuous improvement, innovation, high ethics and genuine care for your business – these are hallmarks of this team that make the ARGO Difference.

Nicole Morgan

Nicole Morgan

VP of Operations
Kevin Ayer

Kevin Ayer

Director of Client Services & Implementation
Patricia Defosse

Patricia DeFosse

Director of Business Development & Marketing

What Makes ARGO different

Over 80% of calls answered with 30 seconds or less

Multi-lingual and Omni-channel support

24/7/365 live support capability

Same day email response time

Instantaneous live chat response

Customized daily and weekly summary of all key performance metrics based on your individual needs

Live call monitoring, adhering to the highest standards of quality

A culture that is consumer-centric

Ready to Start Enhancing Your Business?

We can’t wait to hear how we can help.
Drop us a line today!