The Argo Story
Argo Contact Centers is an outsourced customer contact services provider that delivers unique and measurable value to our clients and their customers. Since 2003, Argo developed customized approaches to help businesses better interact with customer needs, whether transactional sales and support or ongoing relationships.
In 2017, Argo was acquired by ITC Capital Partners, a privately held equity firm with a 100-year history of developing growth companies with high values, strong business practices and innovation. The rationale for the acquisition of Argo was based on the assumption that a quality business, like Argo, could be the foundation for effective growth and expansion in the high demand business process outsourcing (BPO) space. Among the key differentiators that support this position is the belief that core values coupled with innovation and a business systems approach to the contact center industry, would yield a better level of service, and a greater propensityto enhance the market position of the customers it serves.
Coincident with the acquisition, Argo augmented its management team with experienced veterans who have held executive positions with global industry leaders, as both service providers and buyers of outsourced services. This significant shift in management, together with several other attributes, constitutes the Argo difference.
Today, Argo offers a breadth of customer management and back office capabilities to clients in diverse markets across onshore, nearshore and virtual operations.