About

Who We Are

Argo Contact Centers is a full-service customer engagement center offering a robust suite of outbound and inbound direct response call center solutions.

Leagues Above The Rest

Founded in 2003, Argo offers the experience, personnel, technology, and methodology to ensure your customers receive the world-class services they deserve. We offer multi-lingual and omni-channel support, including phone, chat, email, and social media monitoring 24/7 from our two PCI compliant Maine-based offices.

We believe that a large part of what makes our company so successful is our Maine heritage – our culture is rooted in innovation, determination, and service. We take pride in our ability to serve your customers with the utmost professionalism and efficiency in order to maximize customer loyalty, retention, and return on investment. Our brand ambassadors are not only dedicated to maximizing your ROI, but also ensuring that your brand’s message and values are conveyed accurately and with excellence at every touchpoint.

Argo offers customized solutions, with each model developed to achieve your unique objectives. Beginning as a campaign management firm, we know what it takes to make any campaign successful. Data, knowledge, and wisdom – it is what we do and is what you need to run a successful campaign. Our tenured executive and management team will design the ideal solution for you, regardless of your business type or ideal results. We chart your course to success, wherever it may take us.

Live communicators 24/7/365
State-of-the-art telephony + crystal clear quality
Real-time metrics
A focus on retention and new acquisitions
80% of calls answered within 30 seconds or less
Same day email response time + instantaneous live chat response
Aggressive quality assurance system, including live call monitoring
Top-of-the-line workforce
Human beings building real customer relationships
Increased customer satisfaction rates
Client Services team actively monitoring and analyzing your campaign
Data. Knowledge. Wisdom.
What we believe

Our greatest strength is our communicators.

Jason Levesque

CEO

Jason Levesque

CEO

Jason founded Argo in 2003 after eight successful years as an Infantryman and Drill Sergeant in the U.S. Army. With his entrepreneurial spirit, a lot of hard work that challenged his sanity, and a vision to fulfill the growing need for third-party call center management, Jason built Argo into a full-service customer engagement center with Maine-based locations and over four hundred employees. He attributes much of his success to his team. “Our dedicated workforce enables us to service our clients exceptionally well”, says Levesque. “We’re proud to have hired employees of the highest caliber.”

Jason has garnered a reputation as a businessman of high integrity and professional ethics, earning him the respect of leaders across multiple industries and sectors, both private and public. Politically astute and active in local politics, Jason was elected to be the Republican nominee for Congress for Maine’s second Congressional District in 2010. He maintains close relationships with officials on the local, state, and federal level and regularly visits Capitol Hill where he advocates for the interests of our industry. As a veteran, Jason is also committed to veteran affairs and giving back to the local community. When he’s not at the office, Jason enjoys aggravating his wife Tracey and spending time with his three children.

In 2003 Danny returned to Maine and joined forces with a prominent fulfillment company specializing in DR fulfillment and customer service and managed all day-to-day activities.  An entrepreneur at heart, Danny started his own company focused on TV Production and Campaign Management services.

Danny brings to Argo the depth of experience needed to oversee the quality and staffing needed to exceptionally support its clients across multiple Contact Centers.

Tracy Dumont

Director of Customer Engagement

Tracy Dumont

Director of Customer Engagement

Tracy joined Argo in 2010 and brings over a decade of call center management experience to the company. As the leader of over 300 customer relations specialists, Tracy’s extensive knowledge of call handling techniques, one call resolution strategies, and revenue enhancements add tremendous value to Argo and its partners. Tracy’s ability to train and manage staff is unmatched as she developed Argo’s internal procedure and training manuals based on industries best practices. In her free time, Tracy enjoys spending time with her growing family.

Janelle Dunn

Director of Human Resources

Janelle Dunn

Director of Human Resources

Janelle joined Argo in 2016 and brings with her a diverse background, ranging from Human Resource Manager, Police Officer, Firefighter, and EMT. Her public service distinguishes Janelle’s natural ability to connect and care for people. Her leadership experience makes her a strategic business partner in her ability to identify gaps in business models, help grow unique cultures, drive performance, and value all employees.

She holds two Bachelor degrees, one in Criminal Justice and the other in Business Management. She is also currently enrolled in a Masters program for Human Resources and is a member of SHRM (Society for Human Resource Management). Janelle loves spending time with her husband and son in Harpswell on Quahog Bay, which she feels is the “best place on Earth.”

Nicole Morgan

Director of Client Services

Nicole Morgan

Director of Client Services

Nicole joined Argo in 2009 as a Customer Service Representative. She quickly grew and was promoted to Call Center Manager with the responsibility for multiple locations and for the training and launches of Argo’s secondary locations. Over the years, Nicole developed strong relationships with Argo’s client base, ultimately leading to her role as a valued Account Executive in 2012.  With her extensive experience in Client Services paired with her years of Customer Service and Direct Response Sales experience, she is a perfect fit for the leading and managing of Argo’s Client Services Team.  As Director of Client Services, Nicole ensures Argo’s clients receive concierge services with a dedicated manager to support them.

Brandon Badeen

Director of Operations

Brandon Badeen

Director of Operations

Brandon joined Argo in 2012 with 4 years of previous call center experience and 6 years in the Marines. Over the years, he has racked up expertise in management and analytics through his positions as sales manager, center manager, Tactical Operations manager, and, finally, as the Director of Operations at Argo. As the Director or Operations, Brandon is responsible for the technical setup of any new client’s campaigns including CRM integrations, call routing, and any additional necessary technical or vendor related integrations. Outside of work, Brandon enjoys spending time with his family, hunting and fishing, and volunteering for the Hartland Fire Department.

Patricia DeFosse

Business Development Specialist

Patricia DeFosse

Business Development Specialist

Patricia has worked at Argo for over four years with over two years of experience in Business Development. While enrolled in college, Tricia worked as a Customer Service Representative both in the office and remotely. During the summer of 2013, Tricia served as the Assistant to the CEO. Her responsibilities in this position included, but were not limited to, managing Jason’s schedule on a daily basis, attending executive level meetings, event planning and coordination for client visits, and other administrative support functions. Tricia has also been a part of the Social Media Management Team and the Rapid Response Team where she managed clients’ social media platforms, responded to customers’ email inquires, processed returns/refunds using various CRM platforms, and handled chargeback mitigation services all on behalf of Argo’s clients. After graduating from Endicott College with a Bachelor’s Degree in Business Administration in 2014, Tricia started in the Business Development Department as an Executive Assistant. She was quickly promoted to Business Development Specialist, responsible for prospecting and on-boarding new clients as well as networking and building mutually beneficial relationships with other business professionals in the industry.

Kevin Ayer

Senior Account Executive

Kevin Ayer

Senior Account Executive

Kevin joined the Argo team in 2012, bringing a wealth of experience in managing a successful customer service program. Over the past 12 years, he has worked through each level of the call center, starting as a phone representative all the way to his current position in our Client Services Department as Senior Account Executive. As an Account Executive at Argo, he manages the day-to-day activities of some of our largest customer service campaigns. He brings a strong understanding of call center data and proactively finds a resolution to issues that arise. Kevin has been an integral part in developing new additions to the Client Services Department, always willing to share his experiences and best practices. When he is not at work, he enjoys spending time with his daughter Ruby and family. Kevin also enjoys a good movie with Forrest Gump being at the top of his list.

Favorite Quote: “Play your cards, go against all odds, shoot for the moon, if you miss, you’re still amongst those stars” – B.S.

Christina Howze

Account Executive

Christina Howze

Account Executive
Christina joined Argo in 2011 as a communicator. Her extensive background in sales, customer service, and training has led her to her current position as an Account Executive. Christina provides Data, Knowledge, and Wisdom to each one of the clients she oversees with regards to call statistics and ways to improve and drive a campaign to ultimate success. Christina prides herself on her long lasting relationships she has built with her clients, problem solving skills, and dedication to the Argo.

Ben Ryerson

Account Executive

Ben Ryerson

Account Executive

Ben joined Argo in 2014 and has over five years of call center experience. He has an extensive background in sales, customer service, training, and management services. Ben is a member of the Client Services division at Argo where he is currently an Account Executive. He uses his skills to build a long lasting relationship with his clients. He provides exemplary support to his clients to make sure their campaigns are as successful as possible. He attended the University of Maine-Orono with a major in Secondary Education. This focus allows Ben to conduct trainings in a multitude of campaigns and he is able to provide campaign specific details to customer service communicators in an efficient manner. Ben’s background in management also allows him to provide instant coaching and feedback internally to Argo. Outside of work, Ben is active in sports, playing baseball and basketball regularly. His favorite sports teams are the Clemson Tigers and New England Patriots.

Jennifer Cheplic

Account Executive

Jennifer Cheplic

Account Executive

Charles Smith

Center Manager

Charles Smith

Center Manager

Charles’ work history is rich in Hospitality and he joined Argo with over 15 years of customer service and team building experience as well as 12 years of management experience. Argo is his first call center experience. He joined Argo in 2014 as a sales agent, quickly learning the ropes. In 2015, Charles became an Argonaut and was selected as one of fifteen people to help get a major campaign off the ground at Argo, spending about a month on the phones with the client before becoming a lead for the team. Near the end of 2015, Charles became a full time Team Lead for the sales department until June of 2016 when he took over the Pittsfield location as the Center Manager. As the Center Manager, Charles oversees and manages all of the in-house agents and team leads, ensuring they are performing at their best at all times.

Caroline Saban

Assistant Business Development Specialist

Caroline Saban

Assistant Business Development Specialist

Caroline began her career at Argo as in intern in the Business Development department in 2014. After graduating with a BA in Communications from the University of New England in 2015, she joined Argo as Assistant Business Development Specialist. Caroline is responsible for managing the day-to-day administrative specific project functions of the company with regards to campaign setups, prospecting and on-boarding new clients, and updating and managing Argo’s marketing and social media platforms. When she isn’t working, Caroline enjoys spending time with friends and family, taking pictures of her dog, and watching football.

Venison Turner

Lead Network Administrator & Programmer

Venison Turner

Lead Network Administrator & Programmer

Venison joined Argo in 2012, bringing 10+ years of IT experience with him. Giving Argo employees the highest level of support as the Lead Programmer, he makes sure that the custom software and reporting is working correctly. As the Lead Network Administrator, he oversees the daily operations of all of Argo’s connections and servers, both internal and external. During Ven’s off time, he enjoys golfing, fishing, and visiting with friends and family.

Adrien "AJ" Gosselin

Operations Specialist

Adrien "AJ" Gosselin

Operations Specialist

Tyler Babb

Tactical Operations Specialist

Tyler Babb

Tactical Operations Specialist

Tyler joined Argo in 2014 with 5 years of Real Time Telemetry Management, making him an asset to our Tactical Operations Center. As the Tactical Operations Manager/Scheduling Coordinator, Tyler oversees the day-to-day operations of the contact centers and ensures centers are staffed to handle the call volume, calls are being answered, and efficiencies are being met on the communicator level.

Matthew LaChance

Training Manager

Matthew LaChance

Training Manager

Our amazing team of people.

THE REAL PEOPLE WHO MAKE IT ALL HAPPEN.

Charting Your Course To Success

Climb aboard to see how we can get you there.