Your success is our greatest accomplishment.

The ARGO Story

A Billion Dollar-Backed Boutique Partner for Your Business ARGO is a unique provider of outsourced contact center and back-office services that delivers custom customer engagement in partnership with our clients. In 2017, ARGO was acquired by ITC Capital Partners, a multi-billion dollar privately-held equity firm with a 100+ year history of developing growth companies with high values, strong business practices and innovation. Coincident with the acquisition, ARGO augmented its management team with experienced veterans who have held executive positions with global industry leaders, as both service providers and buyers of outsourced services. This significant shift in management, together with several other attributes, constitutes the ARGO difference.

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EXECUTIVE TEAM

ARGO’s Executive Team brings both deep industry experience – BPO and Client Side – and meaningful innovations that drive immediate and long-term results. Their expertise offers consultative best practices, and our client-collaborative approaches inspire the best of our clients’ brands for better customer engagements.

  • Lou Jablonski President
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    Lou Jablonski President

    Lou Jablonski is a senior independent advisor on the outsourced services industry, and currently is President at LJJ Associates. Lou provides one-on-one coaching and consultative services to executives in need of an honest view on effective Board interaction, personal development, strategic direction, and performance assessment. Lou has also been called upon as an expert witness in the services industry.

    Previously, he was CEO at Conduit (formerly kgb Wholesale, 2009 – 2012), the world’s largest independent provider of directory assistance and outsourced contact center services operating in the US, Great Britain, Ireland, Europe, and the Philippines. Lou has held senior executive positions with Stream Global Services, Teletech Holdings, Convergys, and AT&T, where he spent over 25 years. Lou’s focus is on strategic business direction, effective client management, and business growth/profitability. He has engineered major turnarounds, and architected corporate alliances, including the purchase and sale of businesses ranging in size from $15 million to $750 million.

    Additionally, Lou Jablonski has become a knowledgeable and active player in the not-for profit space. He has served on the Board of Directors of National Industries for the Blind (Alexandria, VA) since 2010, including serving as Chairman of the Board. Further, Lou is a member of the Board of Advisors of the National Kidney Foundation of Greater New York. As a result of his service to these organizations, and others, Lou is often sought for his counsel and assistance in hiring executive talent, developing strategic plans, and identifying candidates for Board service.

  • Phil Wilson COO
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    Phil Wilson COO

    Phil is a senior leader in operations with a strong background in finance. He has extensive experience enhancing the value of financial results, customer satisfaction and employee engagement across the enterprise. He has led large complex customer management servicing solutions, delivering revenue/cost improvements and customer experience excellence. Phil’s prior experience includes leadership positions at West Corporation, Convergys and AT&T. He received his BS degree in business from Virginia Tech and an MBA from the University of North Florida.

  • Leisa Chastain VP Human Resources, SPHR
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    Leisa Chastain VP Human Resources, SPHR

    Leisa is the Vice President of Human Resources for the ITC Capital Partner’s portfolio of companies. Mrs. Chastain is responsible for directing a strategic leadership team in the areas of performance management, training and organizational development, compliance and diversity, employment and recruitment, and benefits administration, plus numerous mergers and acquisitions.

    Leisa has over 20 years of experience encompassing several start-up and continuing phase companies in both the public and private sectors. She has held leadership roles with total accountability for all HR functions through strategy and implementation of core competencies within Human Resources to include affirmative action, employee relations, recruitment and retention, leadership development, compensation, and payroll. Mrs. Chastain has vast experience in development and implementation of Affirmative Action Plans for multiple locations and is a certified instructor for Development Dimensions International with additional studies in Labor and Employment Relations.

    Prior to joining ITC Capital Partners, Leisa was Vice President of Human Resources of Synapse Wireless, an M2M technology services company, and previously Director of Human Resources for Knology, Inc., a publicly held broadband services company.

  • MICHAEL ROY Chief Revenue Officer
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    MICHAEL ROY Chief Revenue Officer

    Michael has been building relationships and developing new business solutions with BPO clients for over 18 years. Mike’s experience brings a deep knowledge of partnered contact center and back office solutions from his years with AT&T, Convergys, StarTek and others global firms, supporting industry leaders in Cable/Satellite/Telecommunications, Banking & Financial Services, eCommerce & Retail, Travel & Logistics, Technology and Healthcare. Mike earned his Bachelor of Science from the University of Florida, and graduate degree in International Commerce and Law from the American University of Paris, France.

LEADERSHIP TEAM

Argo’s dynamic Leadership Team drive everything from initial client engagement to custom solution design, innovative technology and well managed operations for long-term, successful relationships.

Collaboration, expertise, continuous improvement, innovation, high ethics and genuine care for your business – these are hallmarks of this team that make the Argo Difference.

  • BRANDON BADEEN VP of Technology / Chief Information Security Officer
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    BRANDON BADEEN VP of Technology / Chief Information Security Officer

    Brandon joined ARGO in 2012 with four years of previous contact center experience and 6 years serving our country as a U.S. Marine. Today, Brandon leads the adept IT team and serves our Clients and the ARGO organization as the Vice President of Technology and Chief Information Security Officer. He plays the lead role in assessing and applying innovative technologies to ARGO’s services portfolio. As CISO, Brandon is responsible for ensuring operational compliance and security on behalf of our Clients. Outside of work, Brandon enjoys spending time with his family, hunting and fishing, and volunteering for the Hartland Fire Department.

  • NICOLE MORGAN VP of Operations
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    NICOLE MORGAN VP of Operations

    Nicole joined ARGO over ten years ago as a Customer Service Representative. Due to her adept skills with customers, Clients and business acumen she has grown into a cornerstone leader as Call Center Manager with the responsibility for multiple locations and now facilitating Client Relations and performance. Nicole has tremendous experience leading many facets of the organization and has been highly effective in managing Clients.  Her focus as VP of Customer Experience/Operations is on developing ARGO’s operations leaders, helping nurture our existing Client relationships and partnering on framing and implementing new business opportunities.

  • KEVIN AYER Director of Client Services & Implementation
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    KEVIN AYER Director of Client Services & Implementation

    Kevin joined the ARGO team in 2012, bringing a wealth of experience in managing successful customer service programs. Throughout his career, Kevin has worked through each level of the call center, starting as a phone representative all the way to the Client Services Department. He brings a strong understanding of call center data and proactively finds a resolution to challenges that arise. With his dedication and extensive experience, today Kevin leads ARGO’s Client Services and Implementation Team. Kevin and his team facilitate the Client relationship from implementation to successful daily operations offering concierge services with dedicated account management. His key responsibilities include Client retention, growth and service expansion across our current customer base. Kevin also plays a major role in the solution design and implementation for new opportunities.

  • PATRICIA DEFOSSE Director of Business Development & Marketing
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    PATRICIA DEFOSSE Director of Business Development & Marketing

    Patricia (Tricia) has worked at ARGO since 2012 and joined the Business Development Department in 2014. While enrolled in college, Tricia worked as a Customer Service Representative both in the office and remotely. During the summer of 2013, Tricia served as the Executive Assistant to the former CEO of ARGO. Tricia has also been a part of the Social Media Management Team and the Rapid Response Team where she managed clients’ social media platforms, responded to customers’ email inquiries, processed returns/refunds using various CRM platforms, and handled chargeback mitigation services all on behalf of ARGO’s clients. After graduating from Endicott College with a bachelor’s degree in Business Administration in 2014, Tricia started her career in the Business Development Department as an Executive Assistant. She was quickly promoted to Business Development Specialist, responsible for prospecting and on-boarding new clients as well as networking and building mutually beneficial relationships with other business professionals in the industry. Tricia was promoted to Business Development Manager in 2018 and her current position is Director of BD and Marketing; she is highly involved in new business development and account setup, project management, event planning and coordination, as well as marketing and public relations for ARGO.

  • Over 80% of calls answered with 30 seconds or less

  • Multi-lingual and Omni-channel support

  • 24/7/365 live support capability

  • Same day email response time

  • Instantaneous live chat response

  • Customized daily and weekly summary of all key performance metrics based on your individual needs

  • Live call monitoring, adhering to the highest standards of quality

  • A culture that is consumer-centric

How Can ARGO Help You?