Frequently asked questions from Payers and Providers, answered by ARGO:
What certifications does ARGO hold?
Certificate of PCI DSS Merchant Compliance; Contact Center Platform is Level 1 PCI Compliant and SOC2 certified; HIPAA Compliance. Some certifications may vary by geography and programs.
What experience does ARGO have in the Healthcare industry?
ARGO’s Healthcare portfolio provides broad services across healthcare payer (insurer) and provider communities with services ranging from tier 1 and 2 patient/member engagement to complex back office operations including eligibility, pre-authorizations, claims processing and revenue cycle management. Further, ARGO management have helped to pioneer telehealth support and adoption as well as chronic care, patient discharge and remote patient engagement & coaching programs for some of Healthcare’s most recognized leaders. ARGO offers both clinical and non-clinical staff with highly experienced management to advance each client’s culture and objectives.
What is ARGO’s position in the market compared to the competition?
ARGO offers unique advantages of deep global management experience and strong healthcare domain practices, with the ability to provide boutique, customized solutions and collaborations with our clients well beyond standard industry practices. Few others offer the flexibility, customization and expertise that ARGO provides to each of our clients.
Where are your agents located?
ARGO offers broad US services across ten (10) US States today with options for expansion depending on client needs. Further, ARGO’s managed services alliance extends in Central American, Mexico, Philippines, and across Europe with US Healthcare expertise and advantages across all geographies. Locations may be blended for efficiencies, yet our clients always benefit from ARGO’s centralized US account management, IT, support and executive leadership.
Does ARGO have a remote workforce?
Yes, prior to the 2020 pandemic ARGO’s workforce was 60/40 virtual and in-center. Today that figure is >90%, with virtual agents across ten (10) U.S. States for flexible hours of service and skillsets. We have built and prefer a hub and spoke model of operations. Our remote workforce is strategically located within close proximity to our physical U.S. locations to enable on-site team meetings, team building, training, etc. when possible. We also utilize innovative technologies to conduct virtual meetings, coaching and learning & development sessions. The Work at Home solutions are facilitated with the use of ARGO’s omnichannel Cloud Telephony and Order Management System. ARGO’s platforms of choice are Level 1 PCI Compliant Platform and engage the AWS Worldwide Platform, which is highly secure, yet accessible anywhere around the globe. This platform allows for a small footprint for both PC and networks requirements allowing for great flexibility.
Can ARGO integrate with client-side commercial and proprietary CRMs?
Our robust contact center platform supports seamless integration with our clients’ systems. Whether its third-party CRM platforms, multi-channel software integration or integrating our telephony and scripting with a client’s in-house CRM via virtual private network set up, ARGO works to make systems integration easy and effective.
What are your hours of operation?