Wireless Internet Service Care
Your customers keep you in business and with a support center open 24 hours a day, 7 days a week - it is the service they deserve!
We are here to service your customers with account management in any way they need.
Your customers will remain confident in your brand when our agents assist from installation and setup phase to on-going troubleshooting or upgrades.
Experts in creating exceptional customer experiences each and every day generating revenue so those trucks don't roll!
With our US-based support team, Argo has the experienced agents to service your customers 100% of the time. Your customers keep you in business, they deserve exceptional support day or night. Your customers will feel comfort when speaking to our knowledgeable agents who will guide them through any questions or concerns. Our agents are experienced in representing your brand and generating happy, loyal customers.
Our highly trained staff focuses on first call resolution, adopting your brand to deliver an exceptional customer experience in support of a wide range of products and services. Argo agents have the ability to remote in with your customers to assist with troubleshooting the problem, our goal is to ensure resolution during the first call.
“What does my bill mean?” “How can I change my information?” – When your customers reach out for assistance about their account, they will have all the information they need when speaking to our agents. With experienced staff, Argo specializes in helping your customers learn about their bill, enroll in automatic payments, and help manage their services any way they need.
We provide transparency and control your customers seek when managing their account and expenses. Our agents have a variety of tools and resources available to assist your customers in understanding their service. While your customers view their bill our agents will be there to help manage their services, troubleshoot, and analyze any billing discrepancies.
Argo’s experienced agents will have access to an evolving body of technical knowledge in every product and service your company offers to better assist your loyal customers. With a customized script tailored to your brand, our agents are efficient and dedicated to resolve the first call your customer makes. We share your commitment to your customers and will solve the problem the first time!
With assistance your customers can rely on, they will have one point of contact to help work through tech tie-ups that might otherwise drive them up the wall. Argo has a simple, yet comprehensive approach to tech support for everything from fixing your customers hardware or network problems to consulting on how to get the most out of their products and services,
Expect agents who understand the importance of representing your brand with the utmost excellence and are experienced in providing exceptional customer experiences for each call. Argo’s agents are knowledgable about the company’s hardware, software, and services. In order to better assist your customers, our agents are trained to troubleshoot and problem solve in the first call!
When we communicate with your customers, we know it’s about retention, up-selling and cross selling, while providing exceptional customer experiences every time! Through social media channels, email management, and phone support, Argo understands the importance of your brand while we provide world-class quality customer service.